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Lesson #2 - Identify Your Recordings with Customer Data

If you’re recording visitors from the EU, please pay attention to GDPR rules — they affect the recording… Learn more about which steps to take in order to be GDPR compliant here… Recording users from the EU? Mind the GDPR!
Adam Zetocha avatar
Written by Adam Zetocha
Updated over a week ago

Anonymizing IP addresses

Manage Projects > (Select project) > "Edit" GDPR compliance > Toggle Record IP addresses… These settings are duplicated for European and Californian visitors to allow for full compliance with GDPR
Adam Zetocha avatar
Written by Adam Zetocha
Updated over a week ago

Disabling the recording of forms

of form inputs can be disabled in your project settings: Manage Projects > Select a project > "Edit" GDPR… It is important to note that due to GDPR recording of EU users is limited by default
Adam Zetocha avatar
Written by Adam Zetocha
Updated over a week ago

Smartlook & the CCPA

Similarly to the GDPR, the CCPA doesn’t apply only to companies doing business in California, but it… Although CCPA draws enough similarity with the GDPR it is still a distinct regulation that requires further… We’ve done a lot of work preparing Smartlook to be fully GDPR compliant (more info on that here) and
Adam Zetocha avatar
Written by Adam Zetocha
Updated over a week ago

Disabling recording

(Toggle the master switch to enable/disable recording) It is important to note that due to GDPR recording
Adam Zetocha avatar
Written by Adam Zetocha
Updated over a week ago

Mobile SDK FAQ

In regards to GDPR, we mask all input which is considered sensitive personal data… Is your SDK GDPR compliant?
Adam Zetocha avatar
Written by Adam Zetocha
Updated over a week ago

Can I download recordings?

At the moment it is not possible to export or download any recordings, this is primarily due to GDPR
Adam Zetocha avatar
Written by Adam Zetocha
Updated over a week ago

What can Smartlook record?

If you have visitors from within or outside of GDPR regulations, you can tailor the settings to your
Adam Zetocha avatar
Written by Adam Zetocha
Updated over a week ago

Recording sensitive data

If you have visitors from within or outside of GDPR regulations, you can tailor the settings to your
Adam Zetocha avatar
Written by Adam Zetocha
Updated over a week ago

Organization settings

These are the countries where additional laws (GDPR, CCPA, and LGPD respectively) apply when it comes
Jakub Socháň avatar
Written by Jakub Socháň
Updated over a week ago