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GDPR and Smartlook options

GDPR safe data… Smartlook comes GDPR compliant out of the box… Read more about GDPR in our HELP section
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Written by Tony
Updated over a week ago

Lesson #2 - Identify Your Recordings with Customer Data

If you’re recording visitors from the EU, please pay attention to GDPR rules — they affect the recording… Learn more about which steps to take in order to be GDPR compliant here… Recording users from the EU? Mind the GDPR!
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Written by Tony
Updated over a week ago

Anonymizing IP addresses

Manage Projects > (Select project) > "Edit" GDPR compliance > Toggle Record IP addresses… These settings are duplicated for European and Californian visitors to allow for full compliance with GDPR
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Written by Tony
Updated over a week ago

Disabling the recording of forms

of form inputs can be disabled in your project settings: Manage Projects > Select a project > "Edit" GDPR… It is important to note that due to GDPR recording of EU users is limited by default
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Written by Tony
Updated over a week ago

Smartlook & the CCPA

Similarly to the GDPR, the CCPA doesn’t apply only to companies doing business in California, but it… Although CCPA draws enough similarity with the GDPR it is still a distinct regulation that requires further… We’ve done a lot of work preparing Smartlook to be fully GDPR compliant (more info on that here) and
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Written by Adam Zetocha
Updated over a week ago

Disabling recording

(Toggle the master switch to enable/disable recording) It is important to note that due to GDPR recording
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Written by Tony
Updated over a week ago

Downloading sessions (recordings)

This is primarily due to GDPR regulations and sharing personal information
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Written by Tony
Updated over a week ago

Mobile SDK FAQ

In regards to GDPR, we mask all input which is considered sensitive personal data… Is your SDK GDPR compliant?
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Written by Adam Zetocha
Updated over a week ago

What can Smartlook record?

If you have visitors from within or outside of GDPR regulations, you can tailor the settings to your
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Written by Tony
Updated over a week ago

Recording sensitive data

If you have visitors from within or outside of GDPR regulations, you can tailor the settings to your
Tony avatar
Written by Tony
Updated over a week ago