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Advice and answers from the Smartlook Team
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gdpr
GDPR
and Smartlook options
GDPR
safe data… Smartlook comes
GDPR
compliant out of the box… Read more about
GDPR
in our HELP section
Written by
Tony
Updated over a week ago
Lesson #2 - Identify Your Recordings with Customer Data
If you’re recording visitors from the EU, please pay attention to
GDPR
rules — they affect the recording… Learn more about which steps to take in order to be
GDPR
compliant here… Recording users from the EU? Mind the
GDPR
!
Written by
Tony
Updated over a week ago
Anonymizing IP addresses
Manage Projects > (Select project) > "Edit"
GDPR
compliance > Toggle Record IP addresses… These settings are duplicated for European and Californian visitors to allow for full compliance with
GDPR
Written by
Tony
Updated over a week ago
Disabling the recording of forms
of form inputs can be disabled in your project settings: Manage Projects > Select a project > "Edit"
GDPR
… It is important to note that due to
GDPR
recording of EU users is limited by default
Written by
Tony
Updated over a week ago
Smartlook & the CCPA
Similarly to the
GDPR
, the CCPA doesn’t apply only to companies doing business in California, but it… Although CCPA draws enough similarity with the
GDPR
it is still a distinct regulation that requires further… We’ve done a lot of work preparing Smartlook to be fully
GDPR
compliant (more info on that here) and
Written by
Adam Zetocha
Updated over a week ago
Disabling recording
(Toggle the master switch to enable/disable recording) It is important to note that due to
GDPR
recording
Written by
Tony
Updated over a week ago
Downloading sessions (recordings)
This is primarily due to
GDPR
regulations and sharing personal information
Written by
Tony
Updated over a week ago
Mobile SDK FAQ
In regards to
GDPR
, we mask all input which is considered sensitive personal data… Is your SDK
GDPR
compliant?
Written by
Adam Zetocha
Updated over a week ago
What can Smartlook record?
If you have visitors from within or outside of
GDPR
regulations, you can tailor the settings to your
Written by
Tony
Updated over a week ago
Recording sensitive data
If you have visitors from within or outside of
GDPR
regulations, you can tailor the settings to your
Written by
Tony
Updated over a week ago