Smartlook released a new player in November, 2022. For more information on the new player, see New Smartlook player.

What the player looks like

Features of the player

1 - Visitor info tab

12 - Play/pause session

2 - Session events tab

13 - Play next session for current user

3 - Segment users tab

14 - Change playback speed

4 - Notes tab

15 - Skip inactivity

5 - Visitor details

16 - Notes

6 - Visitor journey

17 - Hotkeys

7 - Session Path Navigation Arrows

18 - Session timeline

8 - URL displayed in session

19 - Event feed

9 - Copy URL

20 - Devtools

10 - Open URL in another tab

21 - Share session

11 - Close session

22 - Full-screen

Visitor info tab

Here you can find details about the open session as well as access the user journey and see additional information about the user.

The email address of the visitor appears in the visitor info view next to the visitor’s geolocation and IP address. Additional details can be seen in the table below the visitor journey in the User information section.

In order to see visitor’s emails and other details, you’ll need to implement the identification method for Smartlook to be able to retrieve the visitor's data stored on your end. This can be done using our API. For every session of a logged-in user, Smartlook will be able to retrieve the user information from your website.

The names and email addresses presented in the API page are just an example and must be replaced by variables from your database. If you want to know more about visitor identification, also check out Lesson 2 of Smartlook School.

Session event tab

In the session event tab, you can see every interaction that the visitor had in the session. You can save any event from here to the event manager to easily see all the visitors who completed the same action.

Segment users tab

In the segment recordings view, you can see the recordings of other visitors that belong to the same segment.

Notes tab

You can view the list of notes other users have left for this particular recording, along with their timestamps.

Visited page URL

Skip directly to a certain page a visitor browsed, or view it yourself in a new tab.

Device and browser info

In the top-right corner of the player, you can find specific information about the visitor’s session: their screen dimensions and three icons that, when you move your mouse over them, show the device type, operating system, and browser used.


You can use the NOTES button to leave a message for your team or yourself, when you view the recordings later. You can also filter recordings for notes in case you forget which one you were interested in.


If a JavaScript error has happened on the user’s end during their session, you can click the DEVTOOLS button and open the JS console to see what errors the visitor got. This can be very helpful when troubleshooting issues because it makes it easier for you to find and fix bugs on your website.


This is a list of available keyboard shortcuts that make watching recordings even easier. It will also show you an explanation of what the icons on your recording timeline mean.


You can adjust the speed at which the recording will be played. Any recording can be watched at a faster or slower speed, so you can either see the whole session quickly or watch important parts in slow motion. The up and down keyboard inputs also serve as controls for this purpose.

Skip inactivity

This button lets you skip over the parts where the visitor is not interacting with the page. The user is either away from their device or viewing another page in a different tab/window.

Share recordings

Sharing a recording will generate a public URL, and everyone who accesses this URL can watch the recording.

Did this answer your question?