What the player looks like
Features of the player
1 - Visitor info tab
12 - Play/pause session
2 - Session events tab
13 - Play next session for current user
3 - Segment users tab
14 - Change playback speed
4 - Notes tab
15 - Skip inactivity
5 - Visitor details
16 - Notes
6 - Visitor journey
17 - Hotkeys
7 - Session Path Navigation Arrows
18 - Session timeline
8 - URL displayed in session
19 - Event feed
9 - Copy URL
20 - Devtools
10 - Open URL in another tab
21 - Share session
11 - Close session
22 - Full-screen
Visitor info tab
Here you can find details about the open session as well as access the user journey and see additional information about the user.
The email address of the visitor appears in the visitor info view next to the visitor’s geolocation and IP address. Additional details can be seen in the table below the visitor journey in the User information section.
In order to see visitor’s emails and other details, you’ll need to implement the identification method [LINK TO Identify visitors in Smartlook ARTICLE] for Smartlook to be able to retrieve the visitor's data stored on your end. This can be done using our API. For every session of a logged-in user, Smartlook will be able to retrieve the user information from your website.
The names and email addresses presented in the API page are just an example and must be replaced by variables from your database. If you want to know more about visitor identification, also check out Lesson 2 of Smartlook School.
Session event tab
In the session event tab, you can see every interaction that the visitor had in the session. You can save any event from here to the event manager to easily see all the visitors who completed the same action.
Segment users tab
In the segment recordings view, you can see the recordings of other visitors that belong to the same segment.
You can view the list of notes other users have left for this particular recording, along with their timestamps.
Visited page URL
Skip directly to a certain page a visitor browsed, or view it yourself in a new tab.
Device and browser info
In the top-right corner of the player, you can find specific information about the visitor’s session: their screen dimensions and three icons that, when you move your mouse over them, show the device type, operating system, and browser used.
You can use the NOTES button to leave a message for your team or yourself, when you view the recordings later. You can also filter recordings for notes in case you forget which one you were interested in.
This is a list of available keyboard shortcuts that make watching recordings even easier. It will also show you an explanation of what the icons on your recording timeline mean.
You can adjust the speed at which the recording will be played. Any recording can be watched at a faster or slower speed, so you can either see the whole session quickly or watch important parts in slow motion. The up and down keyboard inputs also serve as controls for this purpose.
This button lets you skip over the parts where the visitor is not interacting with the page. The user is either away from their device or viewing another page in a different tab/window.
Sharing a recording will generate a public URL, and everyone who accesses this URL can watch the recording.