What the player looks like:

Features of the player

(1) Sidebar View A visitor tab and a playlist with recordings from the same segment
(2) Visitor Journey A playlist with all the sessions of the same visitor  
(3) Visitor Info Identification details that you can retrieve from your database  
(4) Visitor Statistics Metrics from the visitor’s session
(5) Session Path Navigation Arrows that skip through different pages in one session  
(6) Visited URL The URL of the page being viewed  
(7) Link to Visited Page Opens the page shown in the recording  
(8) Screen Size The screen size of the visitor’s device  
(9) Technology Info The device type, operating system, and browser
(10) Notes Add, view, and edit notes about the recording  
(11) Console A JS console to see JavaScript errors  
(12) Hotkeys Click to see a list of keyboard shortcuts  
(13) Speed Adjust the speed of the recording  
(14) Skip Inactivity Skip inactive moments  
(15) Share Generate a shareable, public link to the recording  
(16) Full Screen Watch the recording in full screen
(17) The Event Feed to save events to the Event Manager directly 

User detail

The email address of the visitor appears in the visitor info view next to the visitor’s geolocation and IP address (1), and additional details will be shown in the table below the visitor journey.

In order to see visitor emails and other details, Smartlook must be connected with your own customer database. This can be done using our API. For every session of a logged-in user, Smartlook will be able to retrieve the user information from your database.

It’s quite simple. Just send this API to your developers, and it’ll take them just a couple of minutes. The names and email addresses presented in the API page are just an example and must be replaced by variables from your database. If you want to know more about visitor identification, read Lesson 2 of Smartlook School.

Favorite specific visitors

You can make certain users your favorites by starring them.

Segment recordings

In the segment recordings view, you can see the recordings of other visitors that belong to the same segment.

Visited page URL

Skip directly to a certain page a visitor browsed.

Device and browser info

In the top-right corner of the player, you can find specific information about the visitor’s visit: their screen size and three icons that, when you mouse over them, show the device type, operating system, and browser.


You can use the “NOTES” button or simply hit Enter during a recording.


If a JavaScript error happened on the user’s end during their session, you can click the “CONSOLE” button and open the JS console to see what errors the visitor got. This can be very helpful when troubleshooting issues because it makes it easier for you to find and fix bugs on your website.


This is a list of available keyboard shortcuts that make watching recordings even easier. It also shows an explanation of what the icons on your recording timelines mean.


You can adjust the speed at which the recording is being played. Watch it faster or even slower so you can either see the whole session quickly or watch important parts in slow motion. The up and down keyboard inputs also serve as controls.

Skip inactivity

This button lets you skip over the parts where the visitor is not interacting with the page. The user is either away from their device or viewing another page in a different window.

Share recordings

Sharing a recording will generate a public URL, and everyone who accesses this URL can watch the recording.

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