What the player looks like:

Features of the player:

1 - Visitor info tab

11 - Play next session for current user

2 - Session events tab

12 - Change playback speed

3 - Segment users tab

13 - Skip inactivity

4 - Visitor details

14 - Notes

5 - Visitor journey

15 - Hotkeys

6 - Session Path Navigation Arrows

16 - Session timeline

7 - URL displayed in session

17 - Event feed

8 - Open URL in another tab

18 - Devtools

9 - Close session

19 - Share session

10 - Play/pause session

20 - Fullscreen

Visitor info tab:

Here you can find details about the open session as well as access the user journey and see additional information about the user.

User information:

The email address of the visitor appears in the visitor info view next to the visitor’s geolocation and IP address. Additional details are shown in the table below the visitor journey.

In order to see visitor emails and other details, Smartlook must be connected with your own customer database. This can be done using our API. For every session of a logged-in user, Smartlook will be able to retrieve the user information from your database.

It’s quite simple. Just send this API to your developers, and it’ll take them just a couple of minutes. The names and email addresses presented in the API page are just an example and must be replaced by variables from your database. If you want to know more about visitor identification, read Lesson 2 of Smartlook School.

Session event tab:

In the Session event tab you can see every interaction that the visitor had in the session. You can save any event from here to the Event manager to easily see all the visitors who completed the same action.

Segment users tab

In the segment recordings view, you can see the recordings of other visitors that belong to the same segment.

Just like a playlist, you'll be able to quickly see sessions of all the visitors who've completed similar actions. To create a segment, simply add some filters on the recordings tab:

Visited page URL

Skip directly to a certain page a visitor browsed.

Device and browser info

In the top-right corner of the player, you can find specific information about the visitor’s session: their screen dimensions and three icons that, when you mouse over them, show the device type, operating system, and browser.


You can use the “NOTES” button or simply hit Enter during a recording.

Notes are transferable when you share a Smartlook session.


If a JavaScript error happened on the user’s end during their session, you can click the “Devtools” button and open the JS console to see what errors the visitor got. This can be very helpful when troubleshooting issues because it makes it easier for you to find and fix bugs on your website.


This is a list of available keyboard shortcuts that make watching recordings even easier. It also shows an explanation of what the icons on your recording timeline mean.


You can adjust the speed at which the recording is being played. Watch it faster or even slower so you can either see the whole session quickly or watch important parts in slow motion. The up and down keyboard inputs also serve as controls.

Skip inactivity

This button lets you skip over the parts where the visitor is not interacting with the page. The user is either away from their device or viewing another page in a different window.

Share recordings

Sharing a recording will generate a public URL, and everyone who accesses this URL can watch the recording.

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