FAQ

Can I hide specific fields from being recorded?

It's possible to whitelist, blacklist and ignore sensitive data.

Written by Jakub Socháň
Updated over a week ago

Can I download recordings?

Can I download sessions from my account and store them outside Smartlook?

Written by Adam Zetocha
Updated over a week ago

Can I delete recordings?

How can I delete recordings from my account?

Written by Adam Zetocha
Updated over a week ago

Does Smartlook record all visitors?

Smartlook can be blocked from recording visitors. Here’s a breakdown of some instances to which this applies to.

Written by Adam Zetocha
Updated over a week ago

How can I disable recording myself?

Stop Smartlook from recording your own sessions.

Written by Adam Zetocha
Updated over a week ago

What is Smartlook and what can it be used for?

Your introduction to Smartlook. Analyze user behavior in ways never possible before.

Written by Adam Zetocha
Updated over a week ago

How does recording limit and billing cycle work?

Our subscription just renewed, but I can see our monthly session limit has already depleted.

Written by Jakub Socháň
Updated over a week ago

Can Smartlook Integrate with third-party systems?

Website and mobile app integrations for Smartlook.

Written by Jakub Socháň
Updated over a week ago

How to disable the recording of mobile devices?

Can I disable the recording of mobile devices?

Written by Adam Zetocha
Updated over a week ago

Which browsers does Smartlook support?

Smartlook supports a whole host of browsers on various platforms.

Written by Jakub Socháň
Updated over a week ago

Can Smartlook record Angular Single-page Applications?

Smartlook and Angular Single-page Application (SPA) interaction.

Written by Adam Zetocha
Updated over a week ago

Will Smartlook slow down my website?

Will I encounter any performance issues on my website with Smartlook deployed?

Written by Jakub Socháň
Updated over a week ago

Can I adjust the quality of the mobile recordings?

Set recording quality and frame rate.

Written by Adam Zetocha
Updated over a week ago

What is the average data size for a mobile recording?

Approximately 0.5 MB per minute.

Written by Adam Zetocha
Updated over a week ago

Is Mobile app recording available for Android and iOS?

Smartlook for mobile apps works on Android and iOS.

Written by Adam Zetocha
Updated over a week ago

Will Smartlook slow down my mobile app?

With the default settings, Smartlook takes 2 screenshots every second at 0.5 MB per minute.

Written by Adam Zetocha
Updated over a week ago