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FAQ
Frequently Asked Questions and General Information
16 articles in this collection
Written by
Jakub Socháň
General
Can I hide specific fields from being recorded?
It's possible to whitelist, blacklist and ignore sensitive data.
Written by
Jakub Socháň
Updated over a week ago
Can I download recordings?
Can I download sessions from my account and store them outside Smartlook?
Written by
Jakub Socháň
Updated over a week ago
Can I delete recordings?
How can I delete recordings from my account?
Written by
Jakub Socháň
Updated over a week ago
Does Smartlook record all visitors?
Smartlook can be blocked from recording visitors. Here’s a breakdown of some instances to which this applies to.
Written by
Jakub Socháň
Updated over a week ago
How can I disable recording myself?
Stop Smartlook from recording your own sessions.
Written by
Jakub Socháň
Updated over a week ago
What is Smartlook and what can it be used for?
Your introduction to Smartlook. Analyze user behavior in ways never possible before.
Written by
Jakub Socháň
Updated over a week ago
How does recording limit and billing cycle work?
Our subscription just renewed, but I can see our monthly session limit has already depleted.
Written by
Jakub Socháň
Updated over a week ago
Can Smartlook Integrate with third-party systems?
Website and mobile app integrations for Smartlook.
Written by
Jakub Socháň
Updated over a week ago
Web
How to disable the recording of mobile devices?
Can I disable the recording of mobile devices?
Written by
Jakub Socháň
Updated over a week ago
Which browsers does Smartlook support?
Smartlook supports a whole host of browsers on various platforms.
Written by
Jakub Socháň
Updated over a week ago
Can Smartlook record Angular Single-page Applications?
Smartlook and Angular Single-page Application (SPA) interaction.
Written by
Jakub Socháň
Updated over a week ago
Will Smartlook slow down my website?
Will I encounter any performance issues on my website with Smartlook deployed?
Written by
Jakub Socháň
Updated over a week ago
Mobile
Can I adjust the quality of the mobile recordings?
Set recording quality and frame rate.
Written by
Jakub Socháň
Updated over a week ago
What is the average data size for a mobile recording?
Approximately 0.5 MB per minute.
Written by
Jakub Socháň
Updated over a week ago
Is Mobile app recording available for Android and iOS?
Smartlook for mobile apps works on Android and iOS.
Written by
Jakub Socháň
Updated over a week ago
Will Smartlook slow down my mobile app?
With the default settings, Smartlook takes 2 screenshots every second at 0.5 MB per minute.
Written by
Jakub Socháň
Updated over a week ago