Troubleshooting
Fix-it guides for the DIY'er
12 articles in this collection
Written by Tony
Written by Tony
Shopify requires additional codes to record payment gateways
Why doesn't Smartlook record my Shopify payment pages?
Written by Tony
Updated this week
Updated this week
Deleting sessions
How can I delete sessions in from my Dashboard? How can I delete recordings from my account? Can I delete recordings?
Written by Tony
Updated over a week ago
Updated over a week ago
Downloading sessions (recordings)
Can I download sessions from my account? Can I download recordings from my account?
Written by Tony
Updated over a week ago
Updated over a week ago
Recording iframes
Can Smartlook record iframes?
Written by Tony
Updated over a week ago
Updated over a week ago
Does Smartlook record all visitors?
Smartlook can be blocked from recording visitors. Here is a breakdown of some of the instances
Written by Tony
Updated over a week ago
Updated over a week ago
Recordings
Recordings aren’t showing the correct layout of the page
Why don't my recordings match how the page looks?
Written by Tony
Updated over a week ago
Updated over a week ago
CSS is not correct in my recordings
Why is the CSS not correct in the recordings?
Written by Tony
Updated over a week ago
Updated over a week ago
Recordings aren't on my dashboard
Why aren't recordings on my dashboard? Why isn't recording working?
Written by Tony
Updated over a week ago
Updated over a week ago
Not supported
Compatibility with Smartlook
Is my platform compatible with Smartlook?
Written by Tony
Updated over a week ago
Updated over a week ago
Google Sites
Smartlook cannot be installed on Google sites
Written by Tony
Updated over a week ago
Updated over a week ago
Webgarden
Visitor recording does not work on Webgarden
Written by Tony
Updated over a week ago
Updated over a week ago