Troubleshooting

Fix-it guides for the DIY'er

13 articles in this collection
Written by Adam Zetocha

Shopify requires additional codes to record payment gateways

Why doesn't Smartlook record my Shopify payment pages?

Written by Adam Zetocha
Updated over a week ago

Deleting sessions

How can I delete sessions in from my Dashboard? How can I delete recordings from my account? Can I delete recordings?

Written by Adam Zetocha
Updated over a week ago

Downloading sessions (recordings)

Can I download sessions from my account? Can I download recordings from my account?

Written by Adam Zetocha
Updated over a week ago

Recording iframes

Can Smartlook record iframes?

Written by Adam Zetocha
Updated over a week ago

Does Smartlook record all visitors?

Smartlook can be blocked from recording visitors. Here is a breakdown of some of the instances

Written by Adam Zetocha
Updated over a week ago

How to disable the recording of mobile devices

Can I disable the recording of mobile devices?

Written by Adam Zetocha
Updated over a week ago

Heatmaps

Heatmaps are not correct

Why don't my heatmaps look correct? How can I fix my Heatmaps?

Written by Adam Zetocha
Updated over a week ago

Recordings

Recordings aren’t showing the correct layout of the page

Why don't my recordings match how the page looks?

Written by Adam Zetocha
Updated over a week ago

CSS is not correct in my recordings

Why is the CSS not correct in the recordings?

Written by Adam Zetocha
Updated over a week ago

Recordings aren't on my dashboard

Why aren't recordings on my dashboard? Why isn't recording working?

Written by Adam Zetocha
Updated over a week ago

Not supported

Compatibility with Smartlook

Is my platform compatible with Smartlook?

Written by Adam Zetocha
Updated over a week ago

Google Sites

Smartlook cannot be installed on Google sites

Written by Adam Zetocha
Updated over a week ago

Webgarden

Visitor recording does not work on Webgarden

Written by Adam Zetocha
Updated over a week ago