Go to Smartlook
All Collections
Troubleshooting
Troubleshooting
Fix-it guides for the DIY'er
6 articles in this collection
Written by
Adam Zetocha
and
Jakub Socháň
Recordings missing from my dashboard
Why aren't recordings on my dashboard? Why isn't the recording feature working?
Written by
Jakub Socháň
Updated over a week ago
3rd party iframes not being recorded
Can Smartlook record iframes?
Written by
Jakub Socháň
Updated over a week ago
Shopify checkout not recorded
Why doesn't Smartlook record my Shopify payment pages?
Written by
Adam Zetocha
Updated over a week ago
Compatibility with Smartlook
Is my platform compatible with Smartlook?
Written by
Jakub Socháň
Updated over a week ago
CSS is not correct in my recordings
Recordings are not showing the correct layout of the page.
Written by
Jakub Socháň
Updated this week
Heatmaps are incorrect
Why don't my heatmaps look correct? How can I fix my Heatmaps?
Written by
Adam Zetocha
Updated over a week ago