Troubleshooting

Fix-it guides for the DIY'er

6 articles in this collection
Written by Adam Zetocha and Jakub Socháň

Recordings missing from my dashboard

Why aren't recordings on my dashboard? Why isn't the recording feature working?

Written by Jakub Socháň
Updated over a week ago

3rd-party iframes now recorded

Can Smartlook record iframes?

Written by Jakub Socháň
Updated yesterday

Shopify checkout not recorded

Why doesn't Smartlook record my Shopify payment pages?

Written by Adam Zetocha
Updated over a week ago

Compatibility with Smartlook

Is my platform compatible with Smartlook?

Written by Jakub Socháň
Updated over a week ago

CSS is not correct in my recordings

Recordings are not showing the correct layout of the page.

Written by Jakub Socháň
Updated over a week ago

Heatmaps are incorrect

Why don't my heatmaps look correct? How can I fix my Heatmaps?

Written by Adam Zetocha
Updated over a week ago