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Troubleshooting

Troubleshooting

Fix-it guides for the DIY'er

Adam Zetocha avatar Jakub Socháň avatar
6 articles in this collection
Written by Adam Zetocha and Jakub Socháň

Recordings missing from my dashboard

Why aren't recordings on my dashboard? Why isn't the recording feature working?
Jakub Socháň avatar
Written by Jakub Socháň
Updated over a week ago

3rd party iframes not being recorded

Can Smartlook record iframes?
Jakub Socháň avatar
Written by Jakub Socháň
Updated over a week ago

Shopify checkout not recorded

Why doesn't Smartlook record my Shopify payment pages?
Adam Zetocha avatar
Written by Adam Zetocha
Updated over a week ago

Compatibility with Smartlook

Is my platform compatible with Smartlook?
Jakub Socháň avatar
Written by Jakub Socháň
Updated over a week ago

CSS is not correct in my recordings

Recordings are not showing the correct layout of the page.
Jakub Socháň avatar
Written by Jakub Socháň
Updated this week

Heatmaps are incorrect

Why don't my heatmaps look correct? How can I fix my Heatmaps?
Adam Zetocha avatar
Written by Adam Zetocha
Updated over a week ago
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