Reporting Illegal Content

Beginning February 17, 2024, in accordance with the EU Digital Services Act (“DSA”) , if you are a recipient of the Smartlook service in the European Union and you see content on Smartlook that you believe to be illegal, you can submit a report to Cisco by following the process described here. As defined in the DSA, “illegal content” means “any information that, in itself or in relation to an activity, including the sale of products or the provision of services, is not in compliance with Union law or the law of any Member State which is in compliance with Union law, irrespective of the precise subject matter or nature of that law.” For example, sharing terrorist content, the non-authorized use of copyright-protected material, or the illegal sale of live animals may all be deemed to be illegal content in certain Member States.

To report illegal content, please create a case with Cisco here  by following the steps below.

Step 1:

  • Please enter your email address. (Note that you may be referred to a related site if your email address is already registered with To anonymously report illegal content, please enter your email address as [email protected]. We may be unable to fully investigate some anonymous reports without the ability to follow up with you.

Step 2:

  • Please use the Category field to select “Subscription Management and Billing”, subcategory “”. This subcategory must be selected, even for reports of illegal content on Smartlook.
  • Please provide your Company Name and Title. To anonymously report illegal content, please enter “ANONYMOUS” in both fields.
  • Please use the Problem Description field to provide the following information to the best of your ability.
  • The Problem Description field MUST INCLUDE the text “DSA Notice of Illegal Content” to be routed appropriately. Please provide all relevant details in your explanation as to why you believe the content is illegal, including sufficient evidence. Please also include the law that you believe was violated, to the extent possible. Without knowing the law you believe is violated, we may not be able to determine whether the content you reported is illegal.
    • Please copy and paste the recommended form below and enter the corresponding information in the Problem Description field
      DSA Notice of Illegal Content

Exact electronic location of the information with as much detail as possible, which may include – as applicable – the Smartlook customer and/or screen recording URL: [PLEASE PROVIDE INFO HERE]

Reasoned explanation as to why I believe the content is illegal: [PLEASE PROVIDE INFO HERE]

My country/region of residence: [PLEASE PROVIDE INFO HERE]

Please confirm your sincere belief you are submitting a notice in good faith and that the information provided is accurate and complete by typing the following statement below:

“I am submitting a notice in good faith and the information provided is accurate and complete.”:


  • When filing out the First Name and Last name if you want to anonymously report illegal content, please enter “ANONYMOUS” in both fields.

Please provide your telephone number if you want to be contacted by telephone for follow-up questions. To anonymously report please enter +1 202-762-1401.

  • Please indicate “email” as your contact preference. If you have provided an email address, we will send you an email to confirm that we have received your notice.

Step 3:

  • Submit case.

After we receive your case, we will review it and take action as appropriate. We will notify you via email (if you have provided your contact information) about the outcome of our assessment.