Smartlook player

The Smartlook player

The Smartlook player is how you view and interact with user sessions.

The Smartlook player

The Smartlook player

1Go backGo back to list of sessions
2Session navigationGo to next or previous session, choose a session from the list
3Session replay and DevToolsSwitch between session data, Smartlook DevTools, and Page analytics
4Display URLThe URL the user is viewing in the session
5Copy/Open URLCopy or open the URL shown in the Display URL bar
6User propertiesUser properties
7Show all user detailsView more details about the user
8Show/hide all sessionsView all sessions from the user
9Session propertiesSession properties
10Show/hide all propertiesExpand to view all available user and session properties
11ActivitiesView and filter user activities in the session
12TimelineSession timeline with events
13Session player controlsControl how you view your session
14Add notes and share, more infoAdd notes, share the session, create an issue, and more.

Session navigation

Move to the next or previous session using the arrows. You can also browse sessions in the segment by clicking the session counter.

Session navigation

Display URL

The display URL shows all URLs the user visited during their session. You can skip to a URL in the session by choosing it from the dropdown menu.

Session URL

User and session properties

User and session properties contain a list of available user and session properties for the session you are viewing. Basic information included is the user, first session date, how many sessions are attributed to the user, and the total events for the user.

All properties that you can view in the panel are pinned. You can pin other properties to the panel by clicking Show all properties, opening the User properties and Session properties, then clicking Pin to top for all properties you want to view in the panel.

Pin property to top

Show all user details

By clicking Show all user details, you can view a panel that includes all data Smartlook contains about the user. This data includes other sessions, location, dimensions, and other statistics.

To get more detailed information about the users in your sessions, such as their email address, you need to implement the Identity API.


View a list of activities from the session and when they occurred. You can filter the types of activities by clicking Filter and choosing which activities to view. For more information, see Events.


Session timeline and controls

The session timeline shows you what events occurred and when.

Session timeline and controls

You can control your viewing of the session using the session player controls. The functions in the player controls are: player controls are:

  • Play/pause the session
  • Skip to the next session
  • Go back five seconds
  • Change the session playback speed. Options are: .5x, 1x, 2x, 3x, and 5x.
  • Skip inactivity. Enable to view only sections of the session when the user is active
  • Share and note button. Create a note, share the session, and send to Jira or Slack.
  • More options. View session hotkeys, the legend for the player, add the session to the vault, enable or disable AutoPlay, and fullscreen mode.

Adding notes, sharing, and more options

Click Add notes and share to open a window to add a note to the session or share it with others. For more information, see Sharing and adding notes to sessions.

You can also send the session directly to your teams after you integrate with Slack and Jira. For more information, see the Smartlook Slack integration and Jira integration.

Click the More icon to open more options for viewing your session including: Add to vault, AutoPlay sessions, view a list of hotkeys, a legend, and view the session fullscreen.


Smartlook DevTools allow you to view your project’s performance during user visits. The DevTools in the player work in the same way as the DevTools in your internet browser.

For more information, see Smartlook DevTools.

Page analytics

Page analytics displays a heatmap for all sessions for a given URL.

Page analytics
1See how many users viewed your project using computers, mobile phones, and tablets
2Adjust the opacity, intensity, and Element clustering level.
3Heatmap Details—provides information about the heatmap.
4Elements—Displays a list of elements in the heatmap. Elements are ordered by highest number of clicks. Expand an element to see more details.
5Hover over elements in the heatmap to see Total clicks and Unique visitors for that element.
6Leave us feedback. Because this feature is in Beta, we'd love to hear any feedback you have.

Element clustering level

If you are using dynamic elements in your project, elements can move to different areas of your project. This can lead to your heatmap showing activity where there is no element. To remedy this, you can set the level of element clustering so elements cluster in one area.

  • Slider towards Min—Recommended if your project does not use dynamic elements. Elements show where they appear.
  • Slider towards Max—Recommended if your project uses dynamic elements. The more you move the slider towards Max, the more your elements are clustered in one place.